I have successfully designed, implemented or managed numerous document-centric projects; here are some examples:
accessibility design — a Federal Public Service management information publication about job accommodation for staff with hearing disabilities
business cases — a government ministry's Correspondence Management System
procedure manuals — an orientation manual for neophyte Business Analysts
Requests for Information or Proposal — a corporate intranet publishing system; a wide-area, distributed access mini-computer system
user documentation and online help — to support discrete event simulation models
skills training course material — for desktop database and word processing software
Today's challenge is to integrate structured content technologies — XML — with efficient publishing processes, desktop software and web systems. The potential benefits are
enhanced knowledge management,
improved information stewardship, and
more accessible communication among all stakeholders.
I have developed a document process streamlining framework, DocInSite. It is a clear, easy-to-use roadmap to improving both effectiveness and efficiency in document-centric processes. Write to me for more information about DocInSite.
Please follow the link to some short Document Improvement Case Studies to find more detail about my approach to more effective documents.