These pages are about my professional background and services. They comprise a mini-web of information that starts here, at a summary level, and links downward to more detail.
I am a document specialist — a writer, analyst, and consultant — whose experience spans the private, public and cultural sectors. My services include:
writing — designing, authoring, editing and publishing business and technical documents
process improvement — analyzing, designing, implementing and managing editorial and publishing processes
system support — analyzing and consulting in support of business office document systems
project management
Details about my professional background are organized in four groups:
Internet & Print Publishing — describes quality & efficiency improvements I have made in clients' internal communications processes
Business Analysis & Process Improvement — describes efficiency improvements I have made in clients' business processes
Management — describes my management experience; it increases my understanding of the client's point of view
Knowledge & Skills — describes some tools and techniques I use